Shipping & Returns

SHIPPING POLICY

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GENERAL

WWW.OPTIMALPERSONALCARE.COM Inventory is located in the United States.

We provide free standard shipping throughout the United States.

We primarily ship through USPS and FEDEX. However, we reserve the right to use alternative shipping carriers at our discretion.

We ship throughout the entire United states.

We are not responsible for information which has been entered incorrectly at checkout. If you incorrectly enter your address but do not contact us before your order has shipped to correct your information, there will be an additional waiting period as well as an additional shipping charge for the new shipment.

We provide free shipping to customers on orders placed on our website.

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INTERNATIONAL SHIPPING

We do not support international shipping at this time. International shipping costs are costly and determined by weight. We apologize for any inconvenience.

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ORDER FULFILLMENT

Please allow 2-5 business days for processing of your online order. We strive to ship your order as quickly as possible. However, we are unable to guarantee shipping date estimates or promise a product will be received by you within a specific time frame.

You may request an order cancellation as long as the order has not yet begun processing for shipment. Once an order has been moved into processing or has been marked as shipped, it is not able to be cancelled and will need to be returned upon delivery for refund.

If you have a question regarding the status of your order, please reference the order ID provided in your confirmation email and reach out to us at sales@optimalpersonalcare.com please allow 48 business hours to receive a response to your inquiry. In the case of an order issue (order not delivered, missing items, etc.) , please allow 48 business hours from confirmation of a request being submitted on your behalf to receive a resolution.

 

PAYMENT

Payment is to be done on our website, at checkout.

We do not provide cash on delivery.

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REFUND POLICY

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RETURNS

30-Day Money Back Guarantee: Unsatisfied with your order? We have you covered. All purchases made on our website may be returned for a refund within 30 days of purchase.

You must email us at sales@optimalpersonalcare.com within 30 days of your order being placed to be eligible for a refund. If you contact us past 30 days of the date your order was placed, you are no longer eligible for a refund or replacement.

To initiate a return: Please email us at sales@optimalpersonalcare.com. Please have your order number prepared, and provide the reason you wish to return. There are no other costs involved for you, and we will let you know if we require you to return the product(s).

Please note that an order cannot be cancelled once it has begun processing for shipment.

We only replace items if they are defective or damaged to the point of being unusable. Our replacement policy is only applicable towards items purchased directly from our website. If you need to exchange it for the same item, kindly send us an email at sales@optimalpersonalcare.com to get started.

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MISSING, DAMAGED, OR INCORRECT ITEMS

If you are missing an item(s) that you ordered, received the wrong item(s), or if the products of your order are damaged upon arrival- we will gladly replace the item(s) with shipping covered.

You MUST provide our customer care team a picture or video of the items you received and the box it was shipped in to be eligible for a free replacement. Our customer care team can be contacted at this email address: sales@optimalpersonalcare.com

Damaged Items: Please take a picture of the condition of the packaging it was shipped in, as well as a picture showing the damage to the product for our team to review. Please note that replacements are up to our team's discretion and minor defects/packaging damages are not covered. Contact us via our email at sales@optimalpersonalcare.com

 

REFUNDS (IF APPLICABLE)

If we require you to return the product back to us: Once your return has been handed off to the delivery carrier specified on your return shipping label, you must inform our customer service team (at sales@optimalpersonalcare.com) that your return has been completed. Our team will verify the shipping label has been received by the delivery carrier, and your refund will be issued once confirmed.

If approved, your refund will then be processed, and a credit will be applied to your original method of payment within 3 to 7 business days, depending on your financial institution.

If we do not require you to return the product back to us: Your refund will then be processed, and a credit will be applied to your original method of payment within 3 to 7 business days, depending on your financial institution.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund within 7 business days of your return receipt, first check your bank account again. Then contact your banking institution or credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@optimalpersonalcare.com.

 

SALE ITEMS

Sale items are not eligible for return, refund or credit.